Al Habtoor Motors is one of the leading automobile distributors in the UAE today and has become synonymous with global brands such as Mitsubishi along with an impressive stable of high-end, luxury cars.
Established in 1983, the company has earned an enviable reputation for delivering first class customer service and highly professional technical support. It has an empowering work ethic and its philosophy is based on the total commitment of its employees, recognized as its most valuable asset.
Al Habtoor Motors offers the full range of Mitsubishi passenger cars, 4 x 4s, Fuso and commercial vehicles along with the Temsa range of luxury coaches and buses with over 60,000 vehicles imported from Japan every year. Al Habtoor Motors was awarded the prestigious Mitsubishi Fuso Award for achieving 'Number One Position in the World' for its outstanding efforts to maintain top market share over the last 10 years.
In 2016, Al Habtoor Motors was awarded the 'Best Customer Service' Award at the Daimler Trucks Asia Distributors Award 2016 ceremony held in Chennai, India.
During the same year, Al Habtoor Motors was also appointed the official dealer of Wrightbus International - one of the world's pre-eminent bus manufacturers, in the UAE.
Within the luxury and sports car range, the company is an exclusive distributor for some of the world's most coveted names including the majestic Bentley, fastest on earth Bugatti and super sports car McLaren. Al Habtoor Motors has also been awarded 'Dealer of the Year' for achieving 'Highest Middle East and North Africa & India Sales' by Bentley, with the impressive news being publicized by Bentley UK to all dealers worldwide.
Highly respected within the competitive UAE automotive industry today, Al Habtoor Motors is regarded as both inspirational as a place of work and truly results focused when it comes to customer satisfaction.
'We strive, You drive' captures the very essence of the company and its service performance as one of the most progressive automobile companies in the country, which has placed excellence, innovation and technical expertise at its very core.
CEO'S MESSAGE
Buying a new car is always a big decision and involves a substantial investment. Which is precisely why from the moment you walk into Al Habtoor Motors, we make sure your experience is as comfortable and reassuring as is possible.
It also gives me immense satisfaction to say we sell cars differently. We have a special 'Hear and Care' policy that allows our knowledgeable and well-trained team to understand your exact requirements first and then guide and help you in making the right decision.
When you buy a car from Al Habtoor Motors, we do not just let you drive away either. Your purchase automatically marks the beginning of a relationship of 'Lifetime Value' with us. This assures you of comprehensive after sales and technical service with the help of our well-equipped service facilities and trained technical team. As a company we have always prided ourselves in our service and are continuously striving to take it to the next level. Which is why with any vehicle from Al Habtoor Motors, whether it's a Mitsubishi, Bentley, Bugatti, McLaren, JAC, Chery, Temsa, FUSO or Wrightbus you get nothing less than the best from us. Always.
Ahmed Al Habtoor
VISION, MISSION & VALUES
Vision Statement:
To be the UAE's leading, respected and preferred automotive retailer operating consistently at a level of excellence by providing the highest value to our customers and stakeholders.
Mission Statement:
To live the company's philosophy of delighting customers with world class vehicles, excellent experiences, undivided expertise backed by competitive pricing, and serving our customers, employees, stakeholders and communities with dependability, integrity and respect.
Values:
Our values define who we are and these are the fundamental beliefs of our organization and its leadership, which influence the way we work together, the way we serve our customers and engage with our communities.
Commitment: With honor, integrity, unity and respect.
Excellence: With the highest quality in service experience, technical expertise, products and pricing.
Innovation: With the future landscape of our customers' needs and wants, developing solutions that grow our business and, addressing customer requirements through constant creation and evolution.
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CUSTOMER CHARTER
Buying a car is an important decision. We value our customers who give us the opportunity to be a part of this significant milestone. "Miles of Smiles" is our Customer Charter that clearly spells out the standard of services we provide our customers. It will be the commitment and promise from all our employees to deliver these services and hold ourselves accountable for the same.
"Miles of Smiles" is our company philosophy for ensuring that we provide our customers the best products and services which will ensure their motoring experience is a joyful journey. Our sales and service teams will deal with them with professionalism, integrity and will service them with a smile. Our aim is to always give them best in class service.
WE VALUE OUR CUSTOMER'S RELATIONSHIP, AND WE WILL:
Provide them world class products and services.
Meet our commitment, and strive to exceed their expectations.
Ensure our staff are knowledgeable and serve the customer with professionalism and integrity.
Provide our customer a pleasurable shopping experience.
WE VALUE OUR CUSTOMER'S SAFETY, AND WE WILL:
Always use genuine, quality approved parts and processes.
Select and train our technicians to the highest standards.
Proactively provide customers service and safety reminders.
Suggest products and services that are important for their safety.
WE VALUE OUR CUSTOMER'S INVESTMENT, AND WE WILL:
Help them purchase a car of their choice with the promise of a fair value.
Market our products honestly and explain our invoice and payment details.
Give 10% additional trade allowance for car trade-ins with full AHM service history.
WE VALUE OUR CUSTOMER'S TIME, AND WE WILL:
Deliver their car within 5 working days of purchase.
Provide them extended service timings.
Proactively inform them in case of any delays.
Strive to get the job right first time, reducing repeat repair time.
WE VALUE OUR CUSTOMER'S FEEDBACK, AND WE WILL:
Be approachable and we will take feedback to improve our services.
Revert on customer's queries and suggestions within 2 working days.
Maintain customer confidentiality and privacy.
Take appropriate action on their feedback to improve our service standards.
OUR DIRECTORS
Mr. Karl Hamer - Managing Director, Al Habtoor Motors
"Al Habtoor Motors is a people's business; people from the office boy to
the most senior management make the difference and ensure success in
our business today. At Al Habtoor Motors, we understand the importance
of the needs of our customers, employees and shareholder alikeand we
distill this message to our team on a daily basis in our quest for excellence."
Mr. Karl Hamer, Managing Director of Al Habtoor Motors, joined the company
in February 2008 and has been in the industry for 35 years. Karl started on
the showroom floor and is well respected both inside and outside of the
automotive industry. He has held various senior positions in the past,
including being the Director of a UK company - CEO for Toyota - Ford Family
group before making his move to the Middle East.
" We are very proud of our achievement within Al Habtoor
Motors and the passion & drive demonstrated by our people
have resulted in us being the market leader for the franchise
we hold."
Mr. Jagdish Parulekar, Chief Financial Officer
"The success of Al Habtoor Motors is attributed to proactively managing
changes whilst upholding the values of integrity, service and social
responsibility."
When Mr. Jagdish made the business decision to move to the UAE in 2007,
he had his sight firmly fixed on the growing automotive industry.
A qualified public accountant with dual qualification
as FCA and CPA, Mr. Jagdish is a motor enthusiast and is in the automotive
business for more than 16 years.
He has worked with General Motors brand before joining AHM.
A champion of providing workable solutions, Mr. Jagdish loves nothing better
than a business challenge.
A thoughtful and engaging person, he finds great
pleasure and relaxation in his diverse reading.
Mrs. Roma Andrews, Executive Director - Operations & HR
"I joined AHM as the HR Manager 21 years ago backed by 15 years of Human Resources experience working for a leading American bank in India. HR at that time was an unfamiliar concept in the Gulf. Appointing a lady to a key company role is just one example of the Al Habtoor Management's foresight. The most important and rewarding aspect of my assignment over the years has been the trust bestowed on me and the respect for what each gender brings to a company. This has encouraged and propelled me to excel in everything I do with a clear belief that business operations forms the heart of any organization and can be reduced to four words: people, product, process and profits. Unless you've got a good team, you can't do much with the other three."
Mrs. Andrews joined AHM in 1993. A remarkable conversationalist as well as a keen listener, she is passionate about reading, music and is a trained vocalist. Today as the Executive Director - Operations & HR she has set the HR and Operations objectives to align with the company's vision and mission with a focus on maximizing stakeholder's value, with a keen eye on cost - using minimum resources to achieve maximum output with 'quality' as key.
Mr. Satdev Singh, Director of Operations
"I have thoroughly enjoyed the past 29 years of success where
AHM has grown from strength to strength. The overall experience has been
extremely rewarding and I have been fortunate to receive the full support
and recognition of the Al Habtoor Family."
Mr. Satdev joined AHM in 1984 as the company began its journey
of success nearly three decades ago. Now one of the leading automotive
dealerships in the country, the success of AHM is a testament
to his pioneering approach to business. He loves the corporate culture
of AHM and believes this is a true reflection of the values embedded within
the Al Habtoor Family. When not working, Mr. Singh is a passionate
sports fan, movie and music enthusiast.
Mr. Anan Nimer, Director of Aftersales
"Success stands on the foundation of quality, integrity and discipline.
We at AHM are committed to these core values."
With over 30 years of industry experience and impressively broad
knowledge of after sales customer service, Mr. Anan joined AHM in 1986.
Since joining he has brought great insight
and initiated ground-breaking changes into the administrative set up of
the eight existing AHM service centres across the UAE. His business
approach is one of fairness and transparency with a respect for every
customer and each employee being treated alike.
His maxim is that the customer always comes first. A people's person,
Mr. Anan, welcomes his guests and challenges with
the same enthusiasm. Away from work he is a family man,
a passionate billiards player and clay shooter.
Mr. Joseph Rogan, Director Prestige
"The senior management in AHM is very approachable and their leadership
is unparalleled. This allows us to deliver our promise and provide the best
service each and every time to our customers."
Popularly known as Joe, Mr. Rogan joined AHM in 2010 having
previously worked with automotive giants including Porsche and Land Rover.
The AHM values that he admires the most are - honesty and integrity.
Joe's favorite time in the office is
the beginning of every month. For him there is nothing quite like the
satisfaction of outperforming the target. A great believer in maintaining
a healthy work-life balance,
he enjoys a good round of golf or going out walking with his family.
Mr. Majed Safi, Director of Finance
"AHM's corporate culture has a comfort factor to it. Our management
structure is transparent which allows us to think independently and
speak freely. We work smart as a team and thus achieve a great
deal because our efforts towards the company's key objectives are collective."
Mr. Majed joined AHM in 2008. With over 20 years of experience,
he previously worked with Juma Al Majid Group of companies and Deloitte.
A sharp, business-oriented hard worker, he is a qualified CPA
and CMA by profession. Outside of the office Mr. Majed enjoys playing
football with his children, spending time with
his family and loves to read English and Arabic classics.
Mr. K Sahayam, Director of IT
"Every day at AHM brings something new. There are new challenges but
always new solutions. With fresh insights that enable the AHM technology
team to achieve its success,
together we all contribute towards taking the business to greater heights. "
Mr. Sahayam brought with him a wealth of global industry knowledge having
worked overseas for the dealerships of auto giants including Ford, Lincoln,
Suzuki, Mazda and Bridgestone.
He joined AHM in 2008 and sees his biggest strength in his ability
to balance technical skill with sound business management.
In 2010, he received the Group Innovation and Improvement
Award from the Chairman, Mr. Khalaf Al Habtoor as recognition for
his achievements. Relaxing out of work Mr. Sahayam loves listening to music
and is an avid cricket enthusiast.
About Al Habtoor Motors
Our journey of success...
A name renowned for quality and excellence in the UAE's Automotive Sector, Al Habtoor Motors is one of the leading automobile distributors in the country. Being the sole distributor for top global auto brands like Mitsubishi, FUSO and JAC, as well as high-end prestige brands like Bentley, Bugatti, Pagani and Rimac, Al Habtoor Motors plays a key role in providing transportation solutions to every sector.
Part of the renowned Al Habtoor Group, Al Habtoor Motors was established in 1983 and has earned an enviable reputation for delivering first class customer service backed by highly professional technical support to its expanding customer base. It has an empowering work ethic and its philosophy is based on the total commitment of its employees, recognized as its most valuable asset.
Over the years, Al Habtoor Motors has established its operations all over UAE and has achieved total self-reliance in all aspects of the auto business through advanced facilities for sales and after sales support. Its state-of-the-art vehicle showrooms and workshops are managed by a professional team of highly qualified and experienced personnel, who follow a 'customer-centric' work philosophy.
Today, Al Habtoor Motors, runs its operations through a vast set up of 21 showrooms, 16 technical workshops, 11 multi-facility body shops, 3 PDI centres, a full-fledged fabrication shop along with a central CRM department which co-ordinates the operations and ensures customer satisfaction at all levels.
Delivering the highest standards of professionalism, quality and customer service, Al Habtoor Motors also has one of the largest aftersales facilities in the world located in Dubai Industrial City which services all of its prestige brands under one roof.
We offer renowned auto marques
Al Habtoor Motors is the sole authorized retailer for Bentley Motors, Pagani, Rimac, as well as official dealer partner of Bugatti Automobiles S.A.S. in the U.A.E.
In 2016, the company opened the world's largest Bentley Motors showroom on Dubai's Sheikh Zayed Road. In 2020, it launched a new state-of-the-art Bentley showroom in the heart of Abu Dhabi.
Working with luxury brand, Bugatti, for over a decade in the U.A.E, Al Habtoor Motors has been Bugatti's official dealer partner since 2006 and a Bugatti Service Partner of Excellence since 2013. Bugatti UAE is the brand's most successful dealer in the world, and boasts the world's largest showroom which sprawls over 240 square meters.
The company offers a full range of Mitsubishi passenger cars, 4x4s and commercial vehicles along with heavy vehicles from FUSO and the TEMSA range of luxury coaches and buses.
Al Habtoor Motors is also the official dealer of the prominent Chinese vehicle manufacturers - JAC.
Our achievements along the way...
For seven consecutive years (2011 - 2017), Al Habtoor Motors held the title of 'Number 1 Dealer in the World' and again regained the prestigious title in 2019. In 2018, Al Habtoor Motors was announced as the 'Number 1 Dealer in the Region' by Bentley Motors.
Class A Certification for Distributor Standards for the year 2019 from Mitsubishi Motors Middle East and Africa
Best Sales Award for the Year 2019 by Daimler Commercial Vehicles Middle East & Africa.
FUSO Award for achieving 'Number One Position in the World' for outstanding efforts to maintain top market share over the last 10 years.
Dealer of the Year for achieving 'Highest Middle East and North Africa & India Sales' by Bentley (2018)
Making our journey exciting...
Al Habtoor Motors always focuses on the needs of the customers and offers them tailored services before, during and after their purchase decision. Highly respected within the UAE automotive industry, it is regarded as both inspirational as a place of work and as a company that delivers customer satisfaction.
CEO'S MESSAGE
Buying a new car is always a big decision and involves a substantial investment. Which is precisely why from the moment you walk into Al Habtoor Motors, we make sure your experience is as comfortable and reassuring as is possible.
It also gives me immense satisfaction to say we sell cars differently. We have a special 'Hear and Care' policy that allows our knowledgeable and well-trained team to understand your exact requirements first and then guide and help you in making the right decision.
When you buy a car from Al Habtoor Motors, we do not just let you drive away either. Your purchase automatically marks the beginning of a relationship of 'Lifetime Value' with us. This assures you of comprehensive after sales and technical service with the help of our well-equipped service facilities and trained technical team. As a company we have always prided ourselves in our service and are continuously striving to take it to the next level. Which is why with any vehicle from Al Habtoor Motors, whether it's a Mitsubishi, Bentley, Bugatti, JAC, Temsa, FUSO or Daimler you get nothing less than the best from us. Always.
Ahmed Al Habtoor
VISION, MISSION & VALUES
Vision Statement:
To be the UAE's leading, respected and preferred automotive retailer operating consistently at a level of excellence by providing the highest value to our customers and stakeholders.
Mission Statement:
To live the company's philosophy of delighting customers with world class vehicles, excellent experiences, undivided expertise backed by competitive pricing, and serving our customers, employees, stakeholders and communities with dependability, integrity and respect.
Values:
Our values define who we are and these are the fundamental beliefs of our organization and its leadership, which influence the way we work together, the way we serve our customers and engage with our communities.
Commitment: With honor, integrity, unity and respect.
Excellence: With the highest quality in service experience, technical expertise, products and pricing.
Innovation: With the future landscape of our customers' needs and wants, developing solutions that grow our business and, addressing customer requirements through constant creation and evolution.
CUSTOMER CHARTER
Buying a car is an important decision. We value our customers who give us the opportunity to be a part of this significant milestone. "Miles of Smiles" is our Customer Charter that clearly spells out the standard of services we provide our customers. It will be the commitment and promise from all our employees to deliver these services and hold ourselves accountable for the same.
"Miles of Smiles" is our company philosophy for ensuring that we provide our customers the best products and services which will ensure their motoring experience is a joyful journey. Our sales and service teams will deal with them with professionalism, integrity and will service them with a smile. Our aim is to always give them best in class service.
WE VALUE OUR CUSTOMER'S RELATIONSHIP, AND WE WILL:
Provide them world class products and services.
Meet our commitment, and strive to exceed their expectations.
Ensure our staff are knowledgeable and serve the customer with professionalism and integrity.
Provide our customer a pleasurable shopping experience.
WE VALUE OUR CUSTOMER'S SAFETY, AND WE WILL:
Always use genuine, quality approved parts and processes.
Select and train our technicians to the highest standards.
Proactively provide customers service and safety reminders.
Suggest products and services that are important for their safety.
WE VALUE OUR CUSTOMER'S INVESTMENT, AND WE WILL:
Help them purchase a car of their choice with the promise of a fair value.
Market our products honestly and explain our invoice and payment details.
Give 10% additional trade allowance for car trade-ins with full AHM service history.
WE VALUE OUR CUSTOMER'S TIME, AND WE WILL:
Deliver their car within 5 working days of purchase.
Provide them extended service timings.
Proactively inform them in case of any delays.
Strive to get the job right first time, reducing repeat repair time.
WE VALUE OUR CUSTOMER'S FEEDBACK, AND WE WILL:
Be approachable and we will take feedback to improve our services.
Revert on customer's queries and suggestions within 2 working days.
Maintain customer confidentiality and privacy.
Take appropriate action on their feedback to improve our service standards.