The current global situation has resulted in extremely trying times for businesses and individuals alike. In moments like these, all of us welcome assistance to help meet these challenges.
While the difficulties faced are unique to each of us, the value of ‘peace of mind’ is common to all of us. We are there for those who keep the world moving in these trying times. In this spirit, our team at FUSO, Al Habtoor Motors Co. L.L.C is pleased to offer an additional two months coverage for FUSO products with expiring warranties.
What does this mean? Any Mitsubishi FUSO Trucks or Bus with a warranty expiring between March15 to May 15, 2020, is now valid for an additional two months of warranty coverage. However if the Vehicles have already completed the Warranty kilometers this extension will not be applicable.
We see your ongoing efforts making day-to-day life possible for countless thousands and we thank you. Your energy in tackling the increased demands on transport, supply, delivery and emergency support, is paramount to communities and the vital services that safeguard our well-being.
In the words of Mitsubishi FUSO CEO Hartmut Schick “Our customers are working tirelessly… we want to give them our fullest support”. Together, our communities will come through this and the global FUSO family is committed to helping you make this possible.
For full details of this additional coverage, contact 800FUSOUAE(8003876823). We thank you for your understanding while all necessary measures are being taken to ensure the safety of customers and employees at service locations that remain open.
Al Habtoor Motors Mitsubishi, the sole authorized distributor of Mitsubishi vehicles in UAE since 1983, has been awarded the prestigious ‘Class A’ Certification for Distributor Standards for the year 2019 at the Mitsubishi Motors Middle East and Africa (MMMEA) Conference held last month in Dubai.
The program is designed to improve and enhance overall Distributor and Dealer Performance based on the evaluation of “DS99 Standards” that will rank the business on a scale of ‘A’ to ‘D’ with an expectation that all distributors will achieve a minimum ‘B’ level or higher.
Mr. Anan Nimer, After-sales Director of Al Habtoor Motors, said: “I am truly proud of our Al Habtoor Motors team. Their achievements year after year demonstrate their competence in managing the intricate operations of a global brand like Mitsubishi and prove their unparalleled devotion to offering Best Customer Experience across the UAE.”
From left to right
Shuji Takeuchi, Tomoki Yanagawa, Keloth Chandran, Anan Nimer, Mohd Subhi, Masahiko Takahashi and Peter Frangos
We are delighted to announce that Al Habtoor Motors-FUSO has been awarded ‘The Best Sales and General Distributor Award – Middle East & Africa for the year 2019’ from Daimler Commercial Vehicles.
Mr. Achim Puchert Head of International Sales, Marketing and Customer Service at Daimler Trucks Asia presents the coveted award to Al Habtoor Motors – Fuso team.
In line with Abu Dhabi Vision 2030, Abu Dhabi Vocational Education and Training Institute (ADVETI) signed a cooperation agreement with Al Habtoor Motors to establish an efficient and flexible training system that will empower young Emiratis build relevant skills to coincide with new and emerging technologies in the automotive sector.
The agreement was signed by H.E. Dr. Abdulrahman Jassim Al Hammadi, Managing Director of the Abu Dhabi Vocational Education & Training Institute, and Dr. Saleh Al-Shuli, Technical and Training Director of Al Habtoor Motors at the institute headquarters.
“The Abu Dhabi Vocational Education & Training Institute is committed to developing human resources and providing qualified professionals capable of leading all vital sectors in the UAE,” said H.E. Dr Abdulrahman Jassim Al Hammadi, Managing Director, of the Abu Dhabi Vocational Education & Training Institute.
Dr. Al Hammadi confirmed that the signing of the agreement is part of the Institute’s ongoing efforts towards creating opportunities for developing vocational education and training programs through partnership based joint strategies in the country. The new agreement contributes to opening new horizons of strategic cooperation with Al Habtoor Motors, a pioneer in automotive sector of the UAE.
Based on the agreement, ADVETI has launched specialized engineering training programs in accordance with the needs of Al Habtoor Motors. The programs aim to raise the efficiency of graduated technicians to provide world class services in the automotive sector according to the best modern practices. The institute also follows up the progress of the specific study and training plan which students have to complete before their graduation with a special focus on technical expertise.
Dr. Saleh Al-Shuli, Technical and Training Director, emphasized that “Al Habtoor Motors is committed to helping young Emirati technicians to qualify, empowering the national cadres by developing their skills and practical experiences related to the job market. The agreement will further strengthen relations with the Abu Dhabi Vocational Education & Training Institute as a major provider of skilled technicians in the UAE”.
“Al Habtoor Motors trains technical students for all levels up to the Technical Master at the Technical Training Center in Dubai, ” he added.
Al Habtoor Motors, part of the Al Habtoor Group, is implementing the vision of Mr. Khalaf Ahmad Al Habtoor, Founder and Chairman of the Al Habtoor Group in building the capabilities of human capital in the UAE. Mr. Ahmed Khalaf Al Habtoor, CEO of Al Habtoor Motors, was equally keen to provide training and jobs for Emirati cadres in the different branches of the Al Habtoor Motors across all Emirates in the UAE.
According to the agreement, the two entities will work to define practical training for the students of ADVETI at Al Habtoor Motors, and later would employ the students after graduation based on the needs of the company. Al Habtoor Motors will provide financial rewards for outstanding students during the practical training period.
Al Habtoor Motors and ADVETI will work to develop a strategic plan that will enables them to design programs for emerging competencies. Periodically impact of this cooperation will be studied to fine tune and amend future cooperation horizons. A working group has been appointed to follow up and propose solutions to ensure the proper implementation of the agreement.
After its unprecedented success in Dubai, Al Habtoor Group’s most successful fast fit servicing concept SpeedFit Clinic has now arrived in Ras Al Khaimah. The residents of Ras Al Khaimah will now have the convenience of having their vehicles serviced while they shop at RAK Mall.
The state-of-the-art facility was officially inaugurated by Mr. Karl Hamer, Managing Director of Al Habtoor Motors, Mr. Hussain K Jamal, Manager of RAK Mall and Neil Coolledge, General Manager of SpeedFit.
Speaking at the launch, Mr. Karl Hamer, Managing Director of Al Habtoor Motors said “I extend my gratitude to His Highness Sheikh Faisal Bin Saqr Al Qasimi for providing SpeedFit Clinic the ideal locale in Ras Al Khaimah to start its operations. I would also like to thank Mr. Hussain Jamal and the management of RAK Mall for their persistent support and co-operation which has made the launch of SpeedFit Clinic possible. We look forward to launching more SpeedFit Clinics across the UAE in the coming future.”
Apart from standalone services, customers can opt for the comprehensive Gold Service Package for AED 96 which includes all fluid top ups & vehicle health check with oil change. The Clinic also offers a Platinum Service Package with many more additional benefits for AED 96 net.
Speaking on the occasion Neil Coolledge added “I would like to thank the management of RAK Mall for their foresight in supporting a revolutionary concept that will change the way customers will enjoy a superlative shopping experience while having their vehicles cared for by experts. I am sure SpeedFit Clinic will create a new benchmark for others to follow.”
“The hallmark of SpeedFit Clinic is that customers do not have to take any prior appointments and can have the advantage of convenient working hours. Furthermore, the centre’s ‘While-U-Wait’ service ensures a quick turnaround time where vehicles are ready in less than one and half hours. To maintain the highest standards of quality in all aspects of vehicle service and repair, SpeedFit has tie ups with leading tire companies, oil giant Mobil, the number one battery brand Energizer® as well as original equipped spare parts from Global Auto Parts.” Mr. Neil added.
SpeedFit Clinic offers cutting edge, one-stop shop, value for money service and repair experience for owners of all makes and models of passenger cars, SUV’s and light commercial vehicles. SpeedFit Clinic customers can avail a wide range of vehicle services which include tires, brakes, lubricants, oil, batteries, steering, suspension, air conditioning, exhaust and car servicing. In addition to this, SpeedFit Clinic offers a wide choice of leading tire brands from around the world. The centre also offers fitting, balancing and computerized wheel alignment services.
One of the leading business conglomerates in the UAE, the Al Habtoor Group has made a major investment in creating SpeedFit. With an impressive blue-print of 42 locations throughout the Gulf region, the group aims to make SpeedFit the leading fast-fit company in the Middle East, and has plans to expand its network to Saudi Arabia, Qatar, Kuwait and Bahrain.
Al Habtoor Motors, the official distributor of Mitsubishi Motors and FUSO trucks and buses in the UAE, is all set to welcome visitors to its exclusive stand no. H5-124 (Hall no. 5) at Automechanika Dubai 2014 and looks forward to presenting its vast assortment of genuine Mitsubishi auto parts, its Mitsubishi value 2nd selection parts and diamond value parts.
Mitsubishi genuine parts and accessories are designed, engineered and manufactured to ensure perfect fit and optimal performance – first time, every time. Committed to delivering value for money, all Mitsubishi genuine parts are competitively priced and ensure the best quality.
Furthermore, by supplying Mitsubishi parts which follow stringent quality measures, Al Habtoor Motors offers full support and backing to all customers who get their vehicle serviced at any of the Al Habtoor service centers These measures have to be met by any supplier to become one of Mitsubishi’s official and approved reseller. The parts that are shipped to Al Habtoor Motors are certified by Mitsubishi Motors Corporation in Japan and are fitted by fully trained technicians at Al Habtoor Motors.
Al Habtoor Motors has invested in a new 25,000 sq. m fully automated warehouse in Dubai Investments Park which stocks over 65,000 line items. With ample stock and excellent logistical support backed by an efficient delivery service, Al Habtoor Motors has ensured a 95% first pick rate when it comes to spare part availability. Which is why, Al Habtoor Motors has been recognized more than once by Mitsubishi Motors Middle East and Africa for its outstanding sales performance and marketing support to Genuine Mitsubishi Spare Parts in the UAE.
Ensuring the protection of your investment in your Mitsubishi vehicle, we strongly advice at all times, you use Mitsubishi genuine parts purchased from Al Habtoor Motors and fix it in our Mitsubishi service centers.
Global Auto Parts, one of the largest independent suppliers of quality automotive spare parts in the UAE, sponsors the region’s largest and most comprehensive trade and networking exhibition for the automotive aftermarket.
Automechanika Dubai is all set to present a unique spectrum of products from the fields of automotive parts, car washing, workshop and filling-station equipment, IT products and services, accessories and tuning from 3rd to 5th June 2014.
Global Auto Parts (GAP) is a fully integrated aftermarket parts supplier, specializing in genuine quality high mortality parts for all the major Japanese and Korean passenger vehicle brands, and major European & American passenger cars and truck brands.
With the steady growth of the automotive parts industry in the Middle East & Africa, Global Auto Parts, part of the renowned Al Habtoor Group aims to raise the bar in the products and services available for automotive aftermarket distributors in the GCC, Africa and wider global regions. Presently Global Auto Parts is one of the largest independent UAE-based suppliers of genuine quality spare parts.
Global Auto Parts offers auto parts distributors maximum convenience while providing them quality parts with highly competitive pricing to match, and is continuously exploring ways to expand its range of products and improve its services.
Global Auto Parts has established long term relationship with leading OEM component manufacturers around the world and its uninterrupted supply chain consistently offers genuine quality parts at the most competitive pricing. In just a year, Global Auto Parts has established a wide network of distributors & direct customers and is looking to expand rapidly.
“Global Auto Parts is constantly on the lookout to expand its distributor network and is looking for interested parties in the GCC, Africa & beyond. We have our own 25,000 square meters, fully automated warehouse facility in Dubai. Our team of parts professionals ensure all inquires are handled quickly and efficiently so that they can be picked, packed and shipped from our vast stocks in Dubai, affording GAP distributors absolute piece of mind about quality, price and availability at all times ” said Mr. Gary Carscadden, Director of Global Auto Parts.
Global Auto Parts are exhibiting their Genuine Quality proposition at Automechanika Dubai, 2014 which is to be held from 3rdto 5th June and can be found in Hall #5, Stand #118. They are actively recruiting local and international distributors at this event. For those not attending this event, more information can be obtained on www.globalautoparts.com.
Al Habtoor Motors – Tires & Batteries Division is all set to present its comprehensive line-up of automotive tires, accessories and batteries from world leading brands to the visitors of Automechanika, Dubai in Saeed Hall, stand number S2-140 from 3rd – 5th June 2014 . The event is the region’s largest and most comprehensive trade and networking exhibition for the automotive aftermarket.
The Al Habtoor Motors – Tires & Batteries Division is the exclusive official distributor for Sumo Firenza and Avon Tyres in the GCC, and General Tires in the UAE. Recently, the division added Mastercraft to its growing portfolio of tire brands as the exclusive distributor of the brand in the GCC except Kuwait & UAE.
Part of Continental Tires, General Tires is originally from the USA. Based on a 100-year old American Heritage, the brand has proven its ability to compete time and again in the ever changing tire industry with manufacturing and technological advancements.
Avon Tyres has been making high quality tires since 1904, and has an impressive presence in the UK and rest of Europe. Over the years, Avon has not only proven itself on the road but also on the race tracks of the world. Today, Avon’s century of tire-making experience is combined with the very latest design and manufacturing technology.
Since 1909, Mastercraft Tires has earned a reputation for building high mileage tires and 100 years later continues to build car tires to today’s highest American quality standards.
Guided by its corner stone philosophy of quality, dependability and evolution, Sumo Firenza from Singapore is a premium budget tire brand that has evolved into a global brand. During the past decade Sumo Firenza has steadily evolved into a growing brand that is well respected within the industry.
Apart from tires, the division is the world’s only exclusive dealer for Fix & Go in the GCC and Energizer® batteries in the UAE. Fix&Go Tire Puncture Repair Kits from Italy are manufactured by TEK Group. Fix&Go brings a new safety concept for every man, woman and child across the world and allows the repair of a flat tire on the roadside without using a spare tire in 5 minutes as compared to 45 minutes for the conventional spare tire change. Fix & Go comes with a 2 years warranty along with a 5 years shelf life for the sealant. Fix & Go is fitted standard as OEM to 24 manufacturers worldwide.
Energizer®premium vehicle batteries from USA is a world leader in automotive batteries. Part of Johnson Controls Group, Energizer® batteries use PowerFrame® Grid Technology for more consistent power. It provides reliable starting power thanks to its streamlined range of batteries which boasts top European quality, performance and reliability and for the first time in the UAE Energizer are now offering 18 months warranty on all passenger and commercial batteries.
The Al Habtoor Motors Tires & Batteries Division currently offers customers a Free Vehicle Health Check & One Shot AC Treatment on the purchase of 2 General Tires. The One Shot AC Treatment kills germs and bacteria, deep cleanses the airways and restores fresh as new interior cabin with lemon, strawberry & apple fragrance.
Furthermore, customers who purchase 4 General Tires get a Free Car Wash, Body Wax Polishing, Vacuum & Full Compound Body Polish, Body Shine Polishing, Engine Bay De-Greasing, RIM Cleaning and Tire Polishing.
“As the authorized dealer for some of the world’s top automotive brands in the UAE, we have a long association with automotive customers and fully understand their needs for quality replacements in their vehicles. We have chosen some of the finest names from around the world in automotive ancillary products like tires and batteries so that our customers get the best options at the most competitive prices. Coupled with the best promotional offers they get an unbeatable value for their money.” said Mr. Neil Coolledge, Head of Tires & Batteries Division and General Manager of SpeedFit.
Al Habtoor Motors announced the 3 lucky winners of the Mitsubishi and Chery Online iPad Mini draw on 4th June 2014. The winners were congratulated in a small ceremony held in the respective Mitsubishi and Chery showrooms in Deira.
The winners of the Mitsubishi iPad Online Competition- Ms. Marynes Esguerra, Mr. Fedaa Nassef and Mr. Ahmed Gouhan received the Ipad mini from Mr. Nassib Nassar, Senior Marketing Manager for Al Habtoor Motors whereas the winners of the Chery iPad Online Competition – Mr. James Samuel Coward, Mr. Ashraf Bastawisy and Mr. Bibsi Hamza received the Ipad mini from Mr. Muhammed Shahnawaz, Marketing Specialist for Al Habtoor Motors.
“We at Al Habtoor Motors are very overwhelmed with the response received for the competition. Al Habtoor Motors has conducted many such draws in the past. It is pivotal to our organization that we engage with our customers and our senior management thought of this to be a great opportunity to stir some excitement among our existing and potential consumers.” said Mr. Nassar.
Automotive giant Al Habtoor Motors on Monday, June 16, launched the first JAC Motors showroom in Dubai, featuring its line-up of passenger and commercial vehicles.
Located at Airport Road, Port Saeed in Deira, Dubai, the showroom was officially opened by Al Habtoor CEO, Ahmed Khalaf Al Habtoor, and Jac Motors General Manager Xiang Xingchu on Monday, June 16.
“In the global market, JAC ranks No. 1 position in Brazil among Chinese auto brands and No. 2 of exported brands, and has successfully established a high-end and luxury auto brand image.
“Here in the UAE, with the introduction of JAC, we aim to change the face of competition amongst the Chinese auto brands, by offering the market a premium automobile brand,” Ahmed Khalaf Al Habtoor said.
JAC J4 is a five-seater luxury sedan with 1.5 liter four cylinder turbo engine that is said to be a perfect combination of fashion and class, featuring safety equipments such as ISO FIX for child seat, ABS-EBD, tyre pressure monitoring system, and dual airbags, among others. J4 generates 113HP with CVT transmission.
JAC J5, on the other hand, is a five-seater luxury sedan with 1.8 liter engine which reflects international auto design trends and fashion, which is also loaded with safety features such as dual airbags, motion-sensitive auto door lock, and side impact protection beam, among others.
JAC J6, is meanwhile, equipped with energy-saving feature with its sportive design which ensures low wind drag, resulting to less fuel consumption. The seven-seater J6 compact MPV has 1.8 liter engine.
JAC M5 is a seven-seater MPV with leather seats, electrical sunroof, visual parking sensor, and adjustable mid row seats that allow versatile seating arrangement, among others. It has 2-liter turbo-charged engine.
JAC Sunray is a van and mini bus first released in 2010. The bus version is equipped with reclining seat backs giving it the touch of luxury, while the van version comes with massive 12 cubic meters cargo capacity.
JAC light commercial vehicles are available in the range of 3.5 and 4.2 tons and the heavy weight commercial vehicles are available in 8.6 and 12 tons. Both vehicle segments come with turbocharged diesel engines providing heavy duty performance, air conditioning, power steering and radio with CD player and much more.
“After our incredible success by being the No. 1 in Brazil we are looking forward to establishing a strong presence in the Middle East. I can foresee a great demand for JAC in the UAE as it is a market where quality products are the most sought after” Xingchu, for his part, said.
Xingchu said they ranked No. 1 in export sales for 12 consecutive years, and is one of the top 10 brands in the automobile industry of China.
In Qatar, Xingchu noted that they had 1000 units of heavy duty truck sold in just one year.
“The products of JAC Motors will give great global appeal and we are proud to bring this global brand into the UAE,” Karl Hamer, managing director of Al Habtoor Motors said.
About Al Habtoor Motors
Our journey of success...
A name renowned for quality and excellence in the UAE's Automotive Sector, Al Habtoor Motors is one of the leading automobile distributors in the country. Being the sole distributor for top global auto brands like Mitsubishi, FUSO and JAC, as well as high-end prestige brands like Bentley, Bugatti, Pagani and Rimac, Al Habtoor Motors plays a key role in providing transportation solutions to every sector.
Part of the renowned Al Habtoor Group, Al Habtoor Motors was established in 1983 and has earned an enviable reputation for delivering first class customer service backed by highly professional technical support to its expanding customer base. It has an empowering work ethic and its philosophy is based on the total commitment of its employees, recognized as its most valuable asset.
Over the years, Al Habtoor Motors has established its operations all over UAE and has achieved total self-reliance in all aspects of the auto business through advanced facilities for sales and after sales support. Its state-of-the-art vehicle showrooms and workshops are managed by a professional team of highly qualified and experienced personnel, who follow a 'customer-centric' work philosophy.
Today, Al Habtoor Motors, runs its operations through a vast set up of 21 showrooms, 16 technical workshops, 11 multi-facility body shops, 3 PDI centres, a full-fledged fabrication shop along with a central CRM department which co-ordinates the operations and ensures customer satisfaction at all levels.
Delivering the highest standards of professionalism, quality and customer service, Al Habtoor Motors also has one of the largest aftersales facilities in the world located in Dubai Industrial City which services all of its prestige brands under one roof.
We offer renowned auto marques
Al Habtoor Motors is the sole authorized retailer for Bentley Motors, Pagani, Rimac, as well as official dealer partner of Bugatti Automobiles S.A.S. in the U.A.E.
In 2016, the company opened the world's largest Bentley Motors showroom on Dubai's Sheikh Zayed Road. In 2020, it launched a new state-of-the-art Bentley showroom in the heart of Abu Dhabi.
Working with luxury brand, Bugatti, for over a decade in the U.A.E, Al Habtoor Motors has been Bugatti's official dealer partner since 2006 and a Bugatti Service Partner of Excellence since 2013. Bugatti UAE is the brand's most successful dealer in the world, and boasts the world's largest showroom which sprawls over 240 square meters.
The company offers a full range of Mitsubishi passenger cars, 4x4s and commercial vehicles along with heavy vehicles from FUSO and the TEMSA range of luxury coaches and buses.
Al Habtoor Motors is also the official dealer of the prominent Chinese vehicle manufacturers - JAC.
Our achievements along the way...
For seven consecutive years (2011 - 2017), Al Habtoor Motors held the title of 'Number 1 Dealer in the World' and again regained the prestigious title in 2019. In 2018, Al Habtoor Motors was announced as the 'Number 1 Dealer in the Region' by Bentley Motors.
Class A Certification for Distributor Standards for the year 2019 from Mitsubishi Motors Middle East and Africa
Best Sales Award for the Year 2019 by Daimler Commercial Vehicles Middle East & Africa.
FUSO Award for achieving 'Number One Position in the World' for outstanding efforts to maintain top market share over the last 10 years.
Dealer of the Year for achieving 'Highest Middle East and North Africa & India Sales' by Bentley (2018)
Making our journey exciting...
Al Habtoor Motors always focuses on the needs of the customers and offers them tailored services before, during and after their purchase decision. Highly respected within the UAE automotive industry, it is regarded as both inspirational as a place of work and as a company that delivers customer satisfaction.
CEO'S MESSAGE
Buying a new car is always a big decision and involves a substantial investment. Which is precisely why from the moment you walk into Al Habtoor Motors, we make sure your experience is as comfortable and reassuring as is possible.
It also gives me immense satisfaction to say we sell cars differently. We have a special 'Hear and Care' policy that allows our knowledgeable and well-trained team to understand your exact requirements first and then guide and help you in making the right decision.
When you buy a car from Al Habtoor Motors, we do not just let you drive away either. Your purchase automatically marks the beginning of a relationship of 'Lifetime Value' with us. This assures you of comprehensive after sales and technical service with the help of our well-equipped service facilities and trained technical team. As a company we have always prided ourselves in our service and are continuously striving to take it to the next level. Which is why with any vehicle from Al Habtoor Motors, whether it's a Mitsubishi, Bentley, Bugatti, JAC, Temsa, FUSO or Daimler you get nothing less than the best from us. Always.
Ahmed Al Habtoor
VISION, MISSION & VALUES
Vision Statement:
To be the UAE's leading, respected and preferred automotive retailer operating consistently at a level of excellence by providing the highest value to our customers and stakeholders.
Mission Statement:
To live the company's philosophy of delighting customers with world class vehicles, excellent experiences, undivided expertise backed by competitive pricing, and serving our customers, employees, stakeholders and communities with dependability, integrity and respect.
Values:
Our values define who we are and these are the fundamental beliefs of our organization and its leadership, which influence the way we work together, the way we serve our customers and engage with our communities.
Commitment: With honor, integrity, unity and respect.
Excellence: With the highest quality in service experience, technical expertise, products and pricing.
Innovation: With the future landscape of our customers' needs and wants, developing solutions that grow our business and, addressing customer requirements through constant creation and evolution.
CUSTOMER CHARTER
Buying a car is an important decision. We value our customers who give us the opportunity to be a part of this significant milestone. "Miles of Smiles" is our Customer Charter that clearly spells out the standard of services we provide our customers. It will be the commitment and promise from all our employees to deliver these services and hold ourselves accountable for the same.
"Miles of Smiles" is our company philosophy for ensuring that we provide our customers the best products and services which will ensure their motoring experience is a joyful journey. Our sales and service teams will deal with them with professionalism, integrity and will service them with a smile. Our aim is to always give them best in class service.
WE VALUE OUR CUSTOMER'S RELATIONSHIP, AND WE WILL:
Provide them world class products and services.
Meet our commitment, and strive to exceed their expectations.
Ensure our staff are knowledgeable and serve the customer with professionalism and integrity.
Provide our customer a pleasurable shopping experience.
WE VALUE OUR CUSTOMER'S SAFETY, AND WE WILL:
Always use genuine, quality approved parts and processes.
Select and train our technicians to the highest standards.
Proactively provide customers service and safety reminders.
Suggest products and services that are important for their safety.
WE VALUE OUR CUSTOMER'S INVESTMENT, AND WE WILL:
Help them purchase a car of their choice with the promise of a fair value.
Market our products honestly and explain our invoice and payment details.
Give 10% additional trade allowance for car trade-ins with full AHM service history.
WE VALUE OUR CUSTOMER'S TIME, AND WE WILL:
Deliver their car within 5 working days of purchase.
Provide them extended service timings.
Proactively inform them in case of any delays.
Strive to get the job right first time, reducing repeat repair time.
WE VALUE OUR CUSTOMER'S FEEDBACK, AND WE WILL:
Be approachable and we will take feedback to improve our services.
Revert on customer's queries and suggestions within 2 working days.
Maintain customer confidentiality and privacy.
Take appropriate action on their feedback to improve our service standards.