AL HABTOOR MOTORS Customer Charter – Miles of Smiles
Buying a car is an important decision. We value our customers who give us the opportunity to be a part of this significant milestone. “Miles of Smiles” is our Customer Charter that clearly spells out the standard of services we provide our customers. It will be the commitment and promise from all our employees to deliver these services and hold ourselves accountable for the same.

“Miles of Smiles” is our company philosophy for ensuring that we provide our customers the best products and services which will ensure their motoring experience is a joyful journey. Our sales and service teams will deal with them with professionalism, integrity and will service them with a smile. Our aim is to always give them best in class service.
WE VALUE OUR CUSTOMER'S
RELATIONSHIP, AND WE WILL:
  • Provide them world class products and services.
  • Meet our commitment, and strive to exceed their expectations.
  • Ensure our staff are knowledgeable and serve the customer with professionalism and integrity.
  • Provide our customer a pleasurable shopping experience.

WE VALUE OUR CUSTOMER'S TIME,
AND WE WILL:
  • Deliver their car within 5 working days of purchase.
  • Provide them extended service timings.
  • Proactively inform them in case of any delays.
  • Strive to get the job right first time, reducing repeat repair time.

WE VALUE OUR CUSTOMER'S
INVESTMENT, AND WE WILL:
  • Help them purchase a car of their choice with the promise of a fair value.
  • Market our products honestly and explain our invoice and payment details.
  • Give 10% additional trade allowance for car trade-ins with full AHM service history

WE VALUE OUR CUSTOMER'S
FEEDBACK, AND WE WILL:
  • Be approachable and we will take feedback to improve our services.
  • Revert on customer's queries and suggestions within 2 working days.
  • Maintain customer confidentiality and privacy.
  • Take appropriate action on their feedback to improve our service standards.

WE VALUE OUR CUSTOMER'S
SAFETY, AND WE WILL:
  • Always use genuine, quality approved parts and processes.
  • Select and train our technicians to the highest standards.
  • Proactively provide customers service and safety reminders.
  • Suggest products and services that are important for their safety.